A tracking number doesn't guarantee an order is moving.
TrackGuard identifies shipments at risk of delay before your customers notice.
Get early warnings. Automate customer updates. Prevent refunds.
Most shipping problems stay hidden until customers complain.
A shipment can look healthy simply because a tracking number exists.
In reality, orders can sit untouched, stall in transit, or stop moving entirely while everyone assumes everything is fine.
By the time a customer reaches out, the refund request is often already on the way.
- Detect shipment delays
- Identify at-risk orders
- Prioritize the shipments that need attention
Turn detection into action.
When a shipment becomes risky, TrackGuard can automatically notify customers and help your team respond before problems escalate.
Stay ahead of support tickets, complaints, and refund requests without manually checking every order.
- Automate customer updates
- Alert your team when orders become risky
- Prevent shipping issues from becoming refunds
TrackGuard was created to catch shipping problems earlier.
We built TrackGuard after seeing the same pattern in real Shopify stores: orders were marked as shipped, tracking numbers existed, customers expected delivery, and support tickets still arrived.
TrackGuard helps merchants spot those problems earlier and take action before customer trust is affected.
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Early access is currently open.